Custom Event Frequently Asked Questions
What services do you offer?
We are able to provide you with backdrops and arches, dance floor décor and centerpieces/table decor, and more! Celebrations offers balloon decor and rental items, but we only offer installation services for balloon decor. However, any rental items can be delivered or picked up for an additional fee.
Do you offer event planning or coordination services?
While we are a great resource for finding almost anything you need for an event, we do not offer actual planning or coordination services.
How much are your services?
Prices vary greatly depending on the type of event and the décor items you choose. Other things that can affect the price include the number of guests, venue, location, as well as the time and date of your event. We would love to schedule a time to meet with you and discuss décor options and offer a complete proposal with pricing. Please refer to our Decor and Rental Price Guide for more general pricing information.
How soon do I need to book your services?
Each event is custom designed for you and takes time to plan and execute. To avoid being disappointed if we are not available for your event date, we strongly suggest you contact us once you have reserved your venue. We will do our best to accommodate last minute requests, but a Rush Charge may apply for large orders needed within 48 hours.
What is your cancellation policy?
A 25 percent cancellation fee will be assessed to all cancellations. If any items have been ordered or created for your event, the full fee for those items will also be required. There will be no fee assessed for minor changes.
What is your payment policy?
Balloon orders must be paid prior to any inflation. For rentals or large events, we require the lesser of a 25 percent or $200 non-refundable retainer to reserve our services for your event date; this retainer is applied to your balance due. 50 percent of the remaining balance due is required 30 days prior to your event with the remaining balance due 14 days prior to your event. Cash or Check is preferred, but we also accept Visa, MasterCard, Discover, and American Express as well as PayPal and Square.
When will you deliver/install my event décor?
This will depend on the date and time of your event, the décor that is being delivered/installed and venue availability. When possible, we like to install décor the day before the event. Arrangements are typically finalized a week or two before your event.
When will you pick-up/remove my event décor?
We refer to this as the “strike” time. Again, this will depend on the date and time your event is ending and venue availability. When possible, we like to strike the decor immediately after the event. Arrangements are typically finalized a week or two before your event.
What if my guests are still partying when you arrive to remove the décor?
Depending on the décor being removed, we will arrive 15 to 30 minutes prior to the end of your event. If your guests are still enjoying the party, we will wait until the agreed upon strike time. If you request our staff wait until all guests have left, a fee of $50 per hour will apply. It has been our experience that by the end of the party, most guests don’t mind if we start removing décor from areas of the venue that are not being used … and many hosts are relieved that party is finally over!
What if my event is over before the agreed upon strike time?
We make every effort to ensure you have the cell phone number of the crew leader for the strike crew. If you find your event is winding down sooner than expected, please call the crew leader to give them an updated strike time and we will make every effort to arrive in time to strike the décor. If we are not able to accommodate the time change, it is the client’s responsibility to ensure our strike crew will have access to the venue as planned. If our staff arrives to strike the event and are not allowed access to the venue, the client will accept full responsibility for any décor remaining in the venue and a minimum $50 per hour strike fee will be applied when our staff returns to retrieve the décor in addition to any travel fee that may be applied.
What is your rental policy?
Rental period includes pick-up one to two days before the event and return on the next business day after the event. Due to the large selection of rental items we offer, not all items are kept on the premises. Please reserve items at least one week in advance to ensure items are available for pick-up.